Privacy Policy
For Simple Accommodation Ltd · Last updated September 2026
1. Who we are
Simple Accommodation Ltd (company number 16893186) operates short-term accommodation at 53 The Calls, Leeds. For data protection purposes, Simple Accommodation Ltd is responsible for the personal information described in this policy.
Registered office: 50 Southfield, Hessle, England, HU13 0EU.
Contact: info@simpleaccommodation.com · 07751 090441 / 07854 749439
2. What information we collect
Depending on how you interact with us, we may collect your name, email address, telephone number, booking dates, number of guests, accommodation and booking details, messages or enquiries, payment status and information needed to administer your stay.
Payment card details are handled by our payment provider rather than being stored directly by Simple Accommodation.
3. How we use your information
- To process and manage bookings and payments.
- To communicate with you about your reservation and stay.
- To provide check-in information and respond to enquiries.
- To manage property, safety and operational matters.
- To maintain business records and comply with legal or regulatory obligations.
- To protect our property, guests and business and investigate disputes or suspected misuse.
4. Lawful bases
Depending on the purpose, we may process personal information because it is necessary to perform a contract with you, because we have a legal obligation, because it is necessary for our legitimate interests, or because you have given consent where consent is the appropriate basis.
5. Who we share information with
We may share relevant information with service providers that help us operate the accommodation and booking process. These may include Smoobu, which provides our booking/channel-management system, and Stripe, which processes payments. We may also share information where required by law or where necessary to protect our legal rights or the safety of guests.
6. Payments
Online payments are processed through Stripe using the Smoobu booking system. We do not ask guests to send card details to us by email or message. Payment information is handled according to the applicable payment provider's security and privacy practices.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including managing bookings, dealing with enquiries, resolving disputes, maintaining appropriate business records and meeting legal, tax and accounting obligations. Retention periods may vary depending on the type of information.
8. Your data protection rights
Subject to applicable legal conditions, you may have rights including access to your personal data, correction of inaccurate information, erasure, restriction of processing, objection to certain processing and data portability. Where processing is based on consent, you may withdraw that consent.
To exercise a relevant right, contact us at info@simpleaccommodation.com. We may need to verify your identity before responding.
9. International processing
Some of our service providers may process information using systems or infrastructure outside the UK. Where applicable, we rely on the safeguards required by data protection law for such transfers and encourage guests to review the relevant provider privacy information for further details.
10. Cookies and similar technologies
Our website may use essential technologies needed to operate the site and embedded booking services. Third-party services, including the booking and payment services used through Smoobu and Stripe, may also use cookies or similar technologies as described in their own privacy information. Where consent is required for non-essential cookies or technologies, we will provide an appropriate choice mechanism.
11. Complaints
If you have concerns about how we use your personal information, please contact us first at info@simpleaccommodation.com. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
12. Changes to this policy
We may update this policy when our services, suppliers or data-processing practices change. The latest version will be published on this page with the date of the most recent update.